Customer FAQs

Please read and review our Terms and Conditions prior to shopping on our site.

PRICES

Prices displayed on our site are exclusive of taxes and custom duties where applicable.

SHIPPING

All orders placed through the site will be processed and an email confirmation will be sent within 48 hours.  We may not be able to guarantee any delivery timelines prior to processing your order and informing you on our current availability.  For International shipping, we may not be able to guarantee that we can to ship to your country of choice, as we currently ship to a small list of countries.  Please email us to inquire about availability and shipping options.

LEAD TIMES

If a product is not currently available, kindly note that production lead time runs from 2 to 4 weeks.  Delivery times would apply after production has been completed.

DUTIES

We are not responsible for any duties imposed when your order is shipped from our location.  We are also not responsible for any customs clearing requirements.

COUNTRY OF ORIGIN

The majority of our production takes place in Jordan.  Our jeweler is certified with GIA and a certificate will accompany pieces from our couture collection. Our diamonds are sourced by jewelry family who has been in the business for generations.  Some of our products are produced in workshops in the United Arab Emirates, Lebanon and Thailand.

PRODUCTS

We have made every effort to display as accurately as possible the colors, size and likeness of our product with our images but we cannot guarantee that your computer monitor's display of the color or size will be accurate.  Some products will appear smaller or larger than their actual size.  Please note that all descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We also reserve the right to discontinue any product at any time. 

 

 

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